This policy covers every order shipped by PREMIUM PRELOVED SDN. BHD. 202601032892(1694987-P) to an address in Malaysia: where the network reaches, how long each stage of it takes, what you pay for it, and how you follow the parcel. It is worth reading before checkout, so that nothing about the wait comes as a surprise.
Knowing Where We Ship
Two regions are served; between them they account for the whole country:
Peninsular Malaysia – all states sit inside the delivery network, with no exclusions.
East Malaysia – Sabah and Sarawak are both served, on the longer timetable set out below.
Waiting While Your Order Is Prepared
Nothing moves until preparation is finished; it runs as a short sequence:
Processing – your order is picked, checked and packed within 1–3 business days; weekends and public holidays fall outside that count.
Dispatch – as the parcel leaves us, a confirmation email reaches you carrying your tracking information.
Reading the Delivery Table
One limit belongs at the top: overnight and next-day delivery are not offered, so no order, however urgent, travels on that basis. What is available reads as follows:
Estimates, not guarantees – the windows above describe the usual case; courier operations, seasonal holidays and extreme weather can each push a parcel beyond them.
Paying for Delivery
Free shipping applies to your order; the detail sits in two lines:
Standard fees – waived in full, as part of a commitment to value rather than as a promotion.
Bulk and specialised promotional orders – these may still be costed at checkout, worked out from the total weight of the consignment and the destination it travels to.
Tracking Your Parcel
You are not left guessing once the courier has taken it:
Notification – an email or SMS reaches you as soon as the handover happens.
Monitoring – it carries a tracking number and a direct link, so the progress of your package can be watched as it happens.
Questions about a shipment are answered quickly, and our team is ready to help:
📧 Email: premium-preloved@outlook.com
🏢 Address: 1-33, DESA KOMPLEX, JALAN KEPONG 52100 KUALA LUMPUR WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Website: https://premium-preloved.com/contact-us/