This policy covers an order placed with PREMIUM PRELOVED SDN. BHD. 202601032892(1694987-P) that you want stopped before it reaches you: the window you have, the request itself, and how long your money takes to come back.
Understanding the Window
Everything on this page turns on a single figure:
Standard window – an order may be cancelled within 24 hours of purchase, and a full refund follows.
After that point – once 24 hours have gone by, cancellation may not be possible, since the order may already have been processed or shipped.
Requesting a Cancellation
The request is a short sequence; follow it in order:
Contact support – reach our customer service team immediately, quoting your order number.
Wait for verification – the team checks the status of your order and confirms whether it is still eligible for cancellation.
Receiving Your Refund
Once approval comes through, the money travels back along the route it arrived by:
Approved cancellations – the amount is returned to the original payment method you used.
Timing – allow 7–14 business days for that refund to be processed and to appear in your account.
Anything still unclear about a cancellation? Our team is ready to help:
📧 Email: premium-preloved@outlook.com
🏢 Address: 1-33, DESA KOMPLEX, JALAN KEPONG 52100 KUALA LUMPUR WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Website: https://premium-preloved.com/contact-us/