This policy covers every item you receive from PREMIUM PRELOVED SDN. BHD. 202601032892(1694987-P), and it is deliberately narrow: items sold are not exchangeable or refundable, and only four specific failures open a claim. What follows is each of those, the evidence that supports a claim, and the window you have to raise one.
Checking Whether Your Case Qualifies
Read down this list; if nothing on it describes what happened, no refund or exchange is available:
Wrong item sent – the merchant dispatched a product other than the one you ordered.
Mismatch with the listing – what arrived does not match the website advertised specifications, description, features or information.
Damaged on arrival – the item reached you spoiled, damaged or defective.
Late beyond our own timeline – the delivery exceeded the period stated in our Shipping Policy.
Gathering the Evidence
A claim is assessed on proof rather than description; three items are required before one can be processed:
Unboxing video – clear and continuous, showing the parcel still sealed, the shipping label, the packaging and the item inside.
First-use video – where the nature of the item makes one applicable.
Supporting documents – photographs, order details or anything else requested while your case is reviewed.
Submitting Your Request in Time
The window is short, and it is measured from delivery rather than from purchase:
Where it goes – every return and refund request reaches our customer support team at premium-preloved@outlook.com.
By when – within 24 hours of the item arriving with you.
What is refused – anything submitted after that 24 hour reporting period, or submitted without the evidence listed above.
Unsure whether your case qualifies? Ask before the window closes; our team is ready to help:
📧 Email: premium-preloved@outlook.com
🏢 Address: 1-33, DESA KOMPLEX, JALAN KEPONG 52100 KUALA LUMPUR WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Website: https://premium-preloved.com/contact-us/